Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Milnsbridge | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Milnsbridge is a GPhC registered online pharmacy weight loss clinic based in Milnsbridge, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

We are the data controller for all personal information collected through this website and our online pharmacy services. We are registered with the General Pharmaceutical Council (GPhC No. 9012511) and operate in full compliance with UK pharmacy and data protection regulations.

2. Data We Collect

When you use our services, we may collect the following categories of personal data:

Identity and contact details: Full name, date of birth, email address, phone number, and delivery address.
Health information: Medical history, weight, BMI, current medications, allergies, and any other clinical information required to safely process your prescription or consultation.
Payment information: Billing details processed securely through our payment provider. We do not store full card details.
Technical data: IP address, browser type, device information, and website usage data collected via cookies.
Communication records: Emails, messages, or enquiries you send to us.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and process your online consultation.
To dispense and arrange delivery of approved medications. Once your consultation is approved by our pharmacist, we aim to dispatch your order within 1 working day.
To comply with our legal and professional obligations as a GPhC registered pharmacy.
To communicate with you regarding your order, treatment, or any clinical queries.
To improve our website and services based on usage data.
To send you relevant health information or service updates where you have given consent.

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and, for special category health data, the provision of healthcare services under Schedule 1 of the Data Protection Act 2018.

4. Cookies

Our website uses cookies to enhance your browsing experience and collect anonymous analytical data. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to function correctly, including secure login and basket functionality.
Analytical cookies: Used to understand how visitors interact with our site so we can improve it.
Marketing cookies: Used only where you have provided explicit consent.

You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect your ability to use certain features of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

Prescribing clinicians or partner healthcare professionals involved in your care.
Secure payment processors to handle transactions.
Delivery and logistics providers to fulfil your order.
IT and platform providers who support the operation of our website and systems.
Regulatory authorities such as the GPhC, NHS bodies, or law enforcement, where we are legally required to do so.

All third-party providers are required to handle your data securely and in compliance with UK GDPR.

6. Data Retention

We retain patient records for a minimum of eight years in accordance with NHS and pharmacy regulatory guidance, or longer where legally required. Technical and marketing data is held for shorter periods as appropriate.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is transmitted using secure encryption protocols.

8. Contact Us

If you have any questions about this privacy policy, wish to access your data, request a correction, ask for deletion, or raise a data concern, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

You also have the right to raise concerns with the relevant supervisory authority if you are unhappy with how your data has been handled.